Delivery

Standard mainland delivery costs €150 including VAT when your items subtotal is below €1,500. Delivery is free when that subtotal is €1,500 or more.

The qualifying items subtotal includes VAT, is calculated after all discounts and excludes delivery charges. For example, an items subtotal of €1,500 reduced to €1,350 by WELCOME10 has a €150 delivery charge. An items subtotal of €1,500 or more after discounts qualifies for free standard mainland delivery.

These rates apply only to standard mainland delivery in the 24 countries listed above. For islands, remote areas or other destinations, contact us before ordering to agree the delivery service and price.

Our current estimated delivery times by brand are:

• ALF Italia: 2–3 weeks
• Arredoluce: 8–10 weeks
• Calligaris: 6–10 weeks
• Castro Lighting: 4–6 weeks
• Cattelan Italia: 10–12 weeks
• Cool Wood: 5–7 weeks
• DAN-FORM: 2–5 weeks
• Désirée: 6–8 weeks
• Devina Nais: 8–12 weeks
• Idol&Furniture: 2–3 weeks
• LeComfort: 6–8 weeks
• Pedrali: 2–6 weeks
• Target Point: 4–6 weeks
• Viganò: contact us to confirm delivery timing before ordering

These are estimated delivery windows, not guaranteed arrival dates. The schedule depends on the selected model, configuration, availability and destination. Your personal order manager will confirm the timing for your order and keep you informed through to delivery.

Pedrali production times: selected series have manufacturing lead times of 1, 2, 3 or 4 weeks, as indicated in the relevant product description and manufacturer’s availability tables. Manufacturing time is separate from delivery time: it does not mean the product will arrive within that period. The general estimated delivery window for Pedrali is 2–6 weeks.

Standard delivery includes transport to the building entrance or front door. It does not include carrying goods inside, delivery to upper floors or furniture assembly.

Carry-in, upper-floor delivery and assembly are additional services quoted separately. Contact us before ordering if you need any of these services so we can confirm availability and the additional cost.

Our standard shipping rates apply to mainland territories in the 24 countries listed above. For islands, remote regions or countries outside this list, contact us before ordering. We will confirm whether delivery is available and provide an individual shipping quote; additional costs may apply.

For smaller or non-standard items, we can also explore alternative courier options and, where possible, offer a lower delivery price.

Before signing for delivery, inspect the outer packaging for visible damage such as moisture, cuts, crushing or dirt. Ask the courier to record any visible damage and take clear photographs before opening the package.

For security, receiving the shipment in person is recommended. If you authorise a carrier to leave the order unattended, the risk of loss after that authorised delivery may be harder to document.

If a product appears defective or damaged in transit, photograph both the product and all packaging and keep the packaging materials for inspection.

Please contact us as soon as possible. We ask that transport damage is reported within 3 days to help us handle the carrier claim efficiently. This reporting request does not limit any mandatory consumer rights for defective or non-conforming goods.

Eligible online consumer purchases generally have a 14-day withdrawal period. Return transport and packaging requirements, exceptions for made-to-order goods and detailed refund conditions are explained in our Return policy.

When returning an item, protect it carefully with the original or equivalent transport packaging and include supplied parts and manuals.